We accept all major credit cards including: Visa, MasterCard, Eurocard, Solo, Switch, Delta, Visa Electronic, Shopping at Cuddlezoo is completely safe. All credit card payments are validated and processed by RBSWorldPay PLC, which is owned by the Royal Bank of Scotland Group. No credit card details are held by us. RBSWorldPay use the very latest SSL (Secure Socket Layer) encryption technology, thus ensuring that you are safe while shopping online. Since no credit card details are held on this web site you will need to input your credit card details every time you place an order with us.
Delivery Standard delivery Website prices include UK delivery via Royal Mail First Class post. Royal Mail Special Delivery Next Day service is available for an additional cost of £5.50. Orders received before 12 noon are posted the same day (working day) - orders received after 12 noon will be posted on the next working day. Please note that next day delivery items sent out on a Friday are guaranteed to arrive on the following Monday (ie next working day), not Saturday. A signature will be always be required or the item will be returned to depot to await collection. Orders placed on a Saturday and Sunday will be posted on Monday for delivery on Tuesday. If you require your gift for a specific date please consider this option - although most items sent by First Class post are delivered the next day this is not a guaranteed service. Personalised Blankets and Twiddles - we aim to dispatch within 48hrs of receipt of order. International Delivery - International orders are sent via Royal Mail Air Sure (or International Signed For in those countries which do not operate the Air Sure service) - this is a trackable delivery system and should hopefully provide a more secure delivery system for international deliveries. Delivery times are approximately 3-5 working days depending upon destination Returns Faulty Garments We offer a full refund guarantee on faulty items. Products must be returned in the original condition, not worn and in original packaging. Your refund will be made within 30 days of receipt of the returned item(s) and postage costs will also be reimbursed. Please obtain proof of postage for returns. Unfortunately, unless faulty, we are unable to accept returns on personalised items. Please ensure you provide us with accurate personalisation details (i.e. names / dates etc). We cannot be held responsible for errors once the item has been personalised. Cooling-off Period We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products where the item has not been unsealed. (unsealed means opening any protective packaging). To cancel your purchase within the seven-working-day cooling-off period, please package the relevant item(s) securely and send it to us so that we receive it within seven working days of the day after the date that the item was delivered to you. Please be aware we cannot accept returns after this 7 day period. Please note that we cannot accept returns if you deliver them to us by hand. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us. We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's website at: www.dti.gov.uk/ccp/topics1/guide/homeshop.htm#cooling Please note: this policy excludes products with personalised embroidered lettering and design. Sale of these goods is final. General Information Every care has been taken to describe and portray items accurately using current technology, but slight variations may occur. Cuddlezoo is registered in England and Wales. Our registered office is 90 Llandybie Road, Ammanford, Carmarthenshire. SA18 2EE Cuddlezoos total liability for any claim whatsoever arising, shall not exceed the price of the goods supplied by Cuddlezoo to the customer: Cuddlezoo shall not be liable for any consequential customer loss whether this arises from a breach of duty in contract or in any other way. Cuddlezoo cannot accept any liability for a failure to comply with specific instructions stated in the catalogue. Your statutory rights are not affected by this statement. Other statutory rights For more information about your other statutory rights, please visit the Department of Trade and Industry's Consumer Gateway website at: www.consumer.gov.uk/consumer_web/shopping.htm#4 Privacy Policy We take the privacy of our customers data very seriously and are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) We will never collect or retain sensitive information about you nor will we retain credit card or any form of banking details. We will not provide your personal information or individual user history to any associates or third party. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. For further information concerning the UK Data Protection laws visit www.dataprotection.gov.uk
If you have any other questions/comments regarding the privacy of your data please contact us. We aim for complete customer satisfaction. If you are not completely happy with your purchase, we want to hear about it. Let us know if something is wrong and we will do what we can to make it right.
